Business Strategy Balanced Scorecard Metrics Template
Monitoring the strategy of an organization is often a necessity so that we do not loss track of the unfolding events. In this regard, BSC with a set of suitable indicators, in the form of KPIs comes across as a potential concept that can bring in rich dividends. Some of the directions which can be used to benefit from this concept are Financial Perspective, Customer Perspective, Internal Processes Perspective and Education and Growth.
Financial Perspective can be obtained from indicators like return on Assets, Return on Equity, Return on Management and Average time for Decision Making. This is to prevent from getting distracted by non-financial measures.
Customer Perspective can be had from KPIs such as Customer gain ratio, Customer Satisfaction ration, Brand Index and Average Customer base. This goes into making the brand a known name and increasing the customer base.
Internal Processes Perspective can be known from new products Introduction, Rework Time, Cost Incurred as Administrative Error and Rate of productivity. All this converges to align internal processes as per the needs and requirements.
Education and Growth can be measured and maintained with KPIs like Satisfaction Index of employees, Number of Assignments on Cross-functional Basis, training sessions regarding R&D and Training Hours. |
